Make sure to charge the speaker for 4-6 hours. If the same symptom exists after a full charge, please perform the following:
A. Apple Devices: Forget iBT16
1.Tap on the “Settings” icon 2.Under Bluetooth (devices), choose the iBT16 by clicking on the arrow. 3.Tap on the Forget this Device option. 4.Tap on the Forget Device option again to confirm. 5.Pair the iBT16 to your Apple Device once again.
B. Android Devices : Delete iBT16
1.Due to the numerous Android brands, instructions on how to delete a Bluetooth device will vary.
2.Pair the iBT16 to your Android Device once again.