- iPhone/iPod is not connected properly – Remove disconnect your iPhone/iPod from the USB sync cable and check for obstruction on the connectors in the USB sync cable, on your iPhone/iPod, or USB port on the iW1.
- Reset your iPhone/iPod - Please see the user manual or the Apple web site for details. Typically, holding the sleep button and the home button on a newer iPad, iPhone or iPod will reset it.
- Upgrade the software on your iPad, iPhone or iPod to the latest version by connecting it to a computer with iTunes installed and checking through iTunes that your unit has the most recent software. Update if needed.
- Verify that the iW1 is compatible with your iPod or iPhone.
NOTE: The iHome iW1's USB connector works with:
iPod touch (1st, 2nd, 3rd, and 4th generation), iPod nano (2nd, 3rd, 4th, 5th, and 6th generation), iPhone 4, iPhone 3GS, and iPhone 3G.