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iPod/iPhone does not dock properly.

  1. Using no insert or wrong iPod/iPhone insert.
    • Make sure the dock insert is the proper fit for your iPod/iPhone.
  2. iPod/iPhone not installed properly.
    • Remove your iPod/iPhone from the dock and check for obstruction on the connectors in the dock and on your iPod/iPhone. Make sure there is no “skin” or protective case on the iPod/iPhone. Then reseat it in the dock.