iPhone/iPod is not docked/connected properly:
- Remove your iPhone/iPod from the dock or USB port and reconnect.
iPhone/iPod is locked up/ frozen or battery has problem:
- Please make sure your iPhone/iPod is working properly before docking into the unit. Please refer to your iPhone/iPod manual for details.
- Please make sure the unit is connected to a working power outlet. The unit will not charge while operating on backup battery.